International

If you need accessible accommodation during your stay, please contact us through the Contact form before booking. We require detailed information about your needs so that we can determine how to accommodate you and inform the facility accordingly.

While staying in Nassau, Dubai, Cabarete (DR), and Puerto Vallarta, you can enjoy complimentary WiFi throughout the entire property. In Puerto Plata (DR), WiFi is free in the VIP areas and some Villas. However, WiFi access in other suites in Puerto Plata comes with an extra charge. To find out more about this cost, please inquire at the front desk of your accommodation or ask about the areas where free WiFi is available to stay connected.

At PPHS International, we take pride in offering our customers some of the best prices in the market without any hidden fees. Our flat rental rates include all taxes, fees, and service charges. We also offer seasonal discounts of up to 25% and year-round specials on our already marked-down rental rates, along with flash sales and deals. Moreover, businesses that book with us get an additional 10% off, totaling 35%. If you book events with us, you can get a 10% discount for any event. We value the importance of finding excellent accommodation deals for our customers. At PPHS International, we believe in conducting thorough research when making travel plans to ensure that we find an option that matches a guest's budget, style, and comfort. We acknowledge that not all vacations are the same, which is why we provide more than what traditional vendors offer in the marketplace. Our specialized travel planning services are designed to tailor your travel plans to your specific needs. In addition, we offer exclusive benefits and perks that you wouldn't receive from regular vendors or by booking directly with the hotels and resorts. This means you can take advantage of these amazing deals through our member-direct prices without having to become a member. Need time to decide? Get a free quote, and we'll hold it for seven days. Through our booking form, you can also choose from one of our flexible payment plans. For an even more personalized experience, we provide tailored digital welcome guidebooks, virtual check-ins, and thank-you gifts before, during, and after guest stays to ensure a comfortable and seamless experience. IMPORTANT NOTE: Please be aware that certain resorts, such as those in Puerto Plata (Dominican Republic) and Puerto Vallarta (Mexico), may apply additional charges. These could include mandatory all-inclusive fees and resort fees. It's important to note that these fees are not the responsibility of PPHS International. They are mandated by each establishment and its governing body. For further details on any additional costs that may apply, please refer to the Rules/Policies section for each accommodation. Lastly, the cost of accommodation in the UAE may vary depending on the season, so it could be either higher or lower than what's listed on our website. However, we are committed to always providing you with the best price of the season. If you want to know the exact costs for any stay in Dubai, please contact us with the details of your travel dates. Once we receive your information, we will promptly provide you with the actual cost of your stay, helping you plan more effectively. Did you find a better price for the exact same place we offer? Please let us know, and we'll review what you found and either match it or offer a better deal.

If you require medical assistance during your stay at any of the resorts or hotels, please contact the front desk immediately. In case of any minor medical issues during your stay at the Goldwynn Resort in the Bahamas, please contact the front desk immediately. They will connect you with an on-call doctor, who will assist you promptly. If there is a serious medical emergency, two hospitals near the resort can provide necessary medical attention. The staff at the front desk will be available to assist you with transportation to one of these hospitals if needed. In Puerto Plata, Dominican Republic, there is a medical center onsite. However, staff should be alerted of the emergency for your immediate transport to the center. All hotels in Dubai provide a 24-hour doctor-on-call service upon request. If you require a doctor, dial #0 for the operator, and the hotel staff will arrange for a doctor to attend to your needs. A consultation fee will apply for this service. A nurse is available from 9:00 am to 6:00 pm at Habtoor Grand Resort. It is essential to adhere to all medical emergency procedures at the resorts/hotels for the safety of all guests and staff. For all other locations, such as Cabarete (Dominican Republic) and Puerto Vallarta (Mexico), please contact the front desk in case of any medical emergencies. The staff is available to assist you in getting the necessary attention.

No, flights are not included.

Certainly! We offer complimentary transportation from and to airports in all our locations. If you require transport to Puerto Plata, you can choose between a limousine or helicopter ride, depending on the size of your party. However, please note that there are certain restrictions and limited availability. While we cannot guarantee a limousine or helicopter transfer, our guests are typically picked up by VIP vans or SUVs. Upon exiting immigration and the terminal, please look for a representative from Lifestyles holding a sign with your name. Please be advised that you must provide your flight information within 7 days of arrival. This is necessary to arrange transportation from and to the airport in coordination with your selected hotel or resort. If we do not receive your flight information within the given time frame, you will be responsible for arranging your transportation. You can find more information about these VIP Benefits in the dedicated section of our website.

Hurricane season in the Dominican Republic runs from June to late October, with the most rainfall occurring from October to mid-March. The hottest months are July, August, and September. Nassau, Bahamas experiences a sub-tropical climate with the hurricane season lasting from June to November. Temperatures range from 70-90°F, peaking from August to October with brief rain. The period between December and May has cooler temperatures and lower levels of humidity. The summer season in Dubai, UAE lasts from late April to early October and is marked by extremely hot temperatures, hot winds, and high humidity levels. The best time to visit Dubai is from November to March, as the temperatures are typically mild and pleasant. The weather in Puerto Vallarta, Mexico is consistently pleasant, with an average year-round temperature of 25°C/78°F. The climate is dry, with only 10 inches of rainfall annually during the rainy season from June to October. The peak tourist season is from December to March, offering a variety of activities and a vibrant nightlife. From April to November, there is less tourist traffic, making it a great time for family trips and relaxed getaways.

Yes! All resorts operate year-round, but some services vary by season. For example, some restaurants, especially in the Dominican Republic, may close for maintenance and other regulatory purposes. During your stay, we advise that you check at the front desk or concierge for the most up-to-date information on restaurants, things to do, and information that may be pertinent to your visit.

Our policy mandates a 3-night minimum stay at all resorts, with the exception of Goldwynn Resort from Dec 21 to Jan 1, which requires 5 nights minimum.

Our rental rates can be paid either in full or through a monthly payment plan. We offer flexible payment plans for 3, 6, 9, and 12 months to better cater to your budget requirements. However, please note that if you opt for a monthly payment plan and decide to cancel your trip anytime later, you won't be eligible for any refunds.

The all-inclusive fee is mandatory in Puerto Plata (Dominican Republic) and at the Grand Matlali in Puerto Vallarta (Mexico) and non-negotiable. Anyone who refuses to pay will not be allowed to check in. Alternatively, you're welcome to stay at any of our other resorts/hotels without this fee.

If you cancel your reservation up to 31 days before the date of arrival, you will receive a complete refund only for balances paid in full. However, if you cancel your booking 30 days or less before the scheduled arrival date, you will not be eligible for a refund. In this case, your payment will be forfeited as a 100% cancellation penalty. Please note that you will not qualify for a refund if you are a no-show for your reservation or decide to leave early.

All-inclusive means all your meals and drinks will be covered during your stay once you pay the all-inclusive fee. You must pay this fee at check-in, of which you cannot opt out. It's important to note that the all-inclusive fee is mandatory in Puerto Plata (Dominican Republic) and at the Grand Matlali in Puerto Vallarta (Mexico), while it's NOT required at our resorts in Cabarete (Dominican Republic), Dubai, Nassau, and at the Grand Miramar (Puerto Vallarta, Mexico). Check out the All-inclusive Luxury section of the website for more details.

No unauthorized parties or gatherings are allowed in any of the rooms at any of the resorts/hotels. There are designated areas where such events can occur and should be requested via the Event Request form. Contact the front desk to inquire about day/night passes for visitors. Remember to register all visitors.

Please be aware that any changes to your reservation are dependent on availability. If you wish to make a change, please contact us by phone or email and provide the details of the desired change. We will make every effort to secure a new booking at the desired location. Alternatively, it might be best to cancel your original booking and make a new one that meets your requirements more effectively.

All guests are required to wear ID bracelets at all the resorts. These bracelets identify you as premium guests, give you access to certain areas of the resorts, and entitle you to certain perks and discounts at some restaurants and attractions. It's important to always keep your bracelet on; an additional cost may apply if you misplace it. It is mandatory for children under 16 to be accompanied by an adult. An adult must accompany any underage child at all times. It is illegal for individuals under 18 to consume alcohol, regardless of the resort or hotel where they are staying. Please remember that in the UAE, alcohol consumption is only permitted in authorized establishments or within the privacy of a hotel room or accommodation. Drinking alcohol in public is against the law. Individuals who are under the influence of drugs or alcohol and display any unacceptable behavior not in compliance with hotel or resort policies will not be allowed to enter and/or stay at any of the resorts or hotels. The management at all the resorts and hotels holds the right to remove noncompliant individuals from the premises without any refund to ensure the safety and well-being of all guests and staff. It is important to note that the clubs and PPHS International will not be held responsible for any individuals who are removed or taken into custody due to noncompliance with the resorts' or hotels' rules and regulations. Please take note that Lifestyle Holidays Vacation Club (LHVC), Lifestyle Luxury Vacation Club (LLVC), and PPHS International shall not be held responsible for any injuries, loss, or damage to persons or property for any reason. If any damage occurs during your stay, please immediately notify the front desk of your accommodation. Please be aware that you will be liable for any fees charged due to damage to hotel/resort property. All guests must adhere to the rules and regulations of the hotel or resort where they are staying. Please contact your assigned VIP concierge or front desk with any issues, questions, or concerns. Remember that you are sharing the facilities with other guests trying to enjoy their stay. Therefore, any loud or disruptive behavior is not allowed.

No, pets are strictly prohibited in all resorts and hotels.

PPHS International charges a flat rate for accommodations, including all taxes, fees, and service charges. However, the resorts/hotels charge additional fees outside PPHS International's control. For more information about these fees (i.e., resort fees and all-inclusive fees), please refer to the Lifestyle Accommodations section of the website.

No smoking is allowed at any of the resorts/hotels. However, designated smoking areas may be available. Please check with the front desk at your accommodation for more information.

To check in the entire group, the person who made the reservation must be present and show a valid credit card and government-issued ID. The minimum age for check-in at all hotels and resorts is 18. To ensure safety, every individual included in the reservation must have a valid identification document. Additionally, the person who made the reservation must remain present throughout the vacation.

We always do our best to fulfill your request for a particular view or layout at the resorts or hotels. However, we cannot guarantee that you will get the exact view or layout that you want. We will ensure that you get the type of accommodation that you initially requested. But please bear in mind that it may not have the specific view that you are looking for. To increase the likelihood of getting the desired view, we recommend booking your accommodation early.

No, golf carts cannot be rented. They are exclusively available to guests staying in Villa accommodations.

We provide laundry service at all our locations for an additional fee billed by the resort/hotel.

It is essential to ensure that your initial reservation correctly reflects the number of guests you have. Only guests with confirmed accommodations are allowed to check in. Each person must present proper identification upon arrival. If you have more guests than the confirmed unit size, you may have to pay an upgrade fee, or the additional guests may be refused check-in. Over-occupancy of the unit may result in the relocation of your reservation, while under-occupancy may also lead to reservation relocation. However, please note that the resort/hotel cannot guarantee the availability of rooms at that time. If you need to make any adjustments to your initial booking, please get in touch with PPHS as soon as possible to make the necessary changes.

Here are the check-in and check-out times for each resort: - Nassau, Bahamas: Check-in is at 4 pm, and check-out is at 11:00 am. - Puerto Plata, DR: Check-in is at 3 pm, and check-out is at 11:30 am. - Cabarete, DR: Check-in is at 3 pm, and check-out is at 11:00 am. - Dubai, UAE: Check-in is at 3 pm, and check-out is at 12:00 pm. (The Metropolitan Hotel allows 2 pm check-ins.) - Puerto Vallarta, Mexico: Check-in is at 3 pm, and check-out is at 12:00 pm If you need an early check-in or a late check-out, please contact the front desk of your accommodation for assistance. They will be happy to help you with your request.

The majority of the rooms across all the resorts have king-size beds. You will find primarily queen-size beds in multiple bedrooms in the two- to seven-bedroom suites. Double beds may or may not be available, depending on the type of accommodation you select and what's available. Some suites have sofa beds, too. Keep in mind that if you request a specific bed type upon arrival, there is no guarantee that your room can be changed to accommodate your request. Additionally, you may incur additional costs if a room change is necessary. To help us better accommodate your needs, please provide detailed information about your trip on the booking form. This is also where you can specify any special requests you may have, such as specific accommodations, cribs, high chairs, or traveling with adults or children with special needs. We want to ensure that your trip is as comfortable and enjoyable as possible, so please don't hesitate to let us know how we can assist you.

To ensure a smooth and stress-free booking experience, we highly recommend booking your stay well in advance. For optimal availability and pricing, we advise booking at least 3 months before your desired check-in date. However, during high peak season (such as holiday periods), we suggest booking at least 6 months ahead to secure the best possible options. Don't wait until the last minute; plan your trip ahead of time and enjoy peace of mind knowing your accommodations are taken care of.

The resorts provide a host of activities for kids to enjoy. Here are some examples: - In Puerto Plata, Dominican Republic, the Kid's Club offers a variety of fun activities for children. There’s also a family theme park called Ocean World that offers one-of-a-kind adventures for kids. - In Nassau, Bahamas, children can have a blast with non-motorized water and beach toys under adult supervision or play board games available at the front desk. Moreover, the Baha Bay waterpark is a great place for water fun. You can ask the front desk for more information. - In Dubai, UAE, there are two options: o Hilton Al Habtoor City has a kids' club that offers a variety of activities for children to enjoy, as well as an outdoor pool. o The Habtoor Grand has the Junior Jungle Kid's Club, which offers a wide range of fun and games, including various activities and a playground. - In Puerto Vallarta, Mexico, activities for children are available at both the Grand Miramar and Grand Matlali. If you want to know more about kid activities, please visit your accommodation's front desk or concierge.

If you require childcare services during your stay, you can find such services at all the resorts. However, it is essential to make arrangements before you arrive. Please provide the necessary information on the booking form to ensure that the property is informed and to receive additional details upon completion of your booking.

Each resort offers a multitude of activities to cater to your vacation style. Whether you prefer exploring activity programs within the resorts, relaxing by the beach, indulging in spa treatments, exploring waterparks, participating in non-motorized water sports, or shopping, there's something for everyone. You can also inquire at the front desk of your accommodation for assistance with booking excursions. When you're planning excursions during your stay at the resorts, it's important to use only authorized and locally licensed tour operators. These tour operators are personally chosen by the resorts where you're staying and are trustworthy. Using outside vendors can be risky and may lead to scams. Please note that neither PPHS International nor the resorts will be responsible for any loss of money, belongings, or any other issues related to using unauthorized tour operators. Feel free to visit the Things to Do section of the website for more information.

Plenty of dining options are available at all the resorts/hotels, both on and off-site. However, it's important to note that some restaurants may require reservations or strongly recommend reserving a spot before arriving. To avoid any inconvenience, it's best to check with the front desk at your accommodation for information on making reservations at your preferred eating venues. Check out the Restaurants & Bars section of the website for more details.

If you're planning to visit during major holidays like Easter, Thanksgiving, Christmas, and New Year's, keep in mind that these are the busiest times of the year. We recommend booking your spot no later than 6 months in advance, as spots tend to fill up quickly during these festive periods.

Yes, we allow event bookings for guests not staying at the location where the event will take place.

Please complete the Event Request form with all the required details of your event. We will provide you with a quote within 24-48 hours. If you are satisfied with the quote, a 50% deposit is required to confirm the booking. The remaining balance must be paid 7 days before the event. If you cancel the event up to 7 days prior to the event date, we will issue a full refund of your deposit. However, if you cancel after the 7-day deadline, the deposit will be forfeited as a cancellation penalty and will not be refunded.

Upon your request, PPHS International can provide you with the services of an event coordinator who will act as your primary contact person to arrange everything related to your event. The event coordinator will work closely with the staff at the resort or hotel to ensure that all your needs are met. Please note that there is an additional fee for these services, and the cost varies depending on the type of event you require. If you need an event coordinator, kindly specify that information in the Event Request form so we can provide you with a quote for the event coordinator and the event itself. Alternatively, you can work directly with the staff at the resort or hotel to receive assistance.